Terms & Conditions (On-line Shop Only)
Delivery is subject to stock availability and credit card authorisation and a signature may be required on receipt. We will only charge one lot of postage per order – however this may alter if orders are a large/heavy load. Delivery of parcel may be up until 7pm.
UK Delivery Costs
UK standard delivery: £4.95
– Goods are posted via Royal Mail and please allow between 3 – 6 working days for delivery.
Overseas Delivery Costs
This is not yet available.
If you return an item to us within 14 days in perfect condition, complete with the original packaging, we will be happy to exchange or refund you with the original price. This does not affect your statutory rights.
Please note the following cannot be returned or exchanged unless faulty: Personalised and Special order items, DVD’s, CD’s, Horse Supplements which have had the seals broken, Underwear and Computer software. Personalised and Special order items cannot be cancelled once the order has been processed.
You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.
For instructions on how to return your goods please see link at foot of page.
NB: Please be aware that this is strictly for the website only. In-store terms are different and are stated at the till area of the shop. This can be sent via email if requested.
Please be aware that our shop/In-store stock may be different from that on our website. Please also note that our Stamford Branch stock a variety of different items to that of Billinghay. For Stamfords website please visit www.countrylifestyleonline.co.uk
Please also be aware that return policies are different from the website to that of the shops in Billinghay and Stamford. See above bullet point for full details.
If you think you have received a faulty item, please contact Customer Services 01526 860436 (Mon – Fri, 9am – 5pm) for instructions on how to return your item.
Changing Your Order
Once you have made an order and payment has processed we are unable to change it. If you wish to cancel an order please call 01526 860436 (Mon – Fri, 9am – 5pm) If your order has left our property we are unable to process a refund/exchange until we receive the parcel back.
Pyament is made through PayPal. PayPal is a safer, simpler way to send and receive money online.
Prices & Tax Charges
All prices are shown in sterling (GBP) and include 20% VAT where necessary.
While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens.
Please note that in-store and on-line offers may differ.
All goods on the website include VAT at the current rate. We reserve the right to alter prices at any time and we endeavor to ensure that all pricing information on the T&C Robinson website is accurate as possible.
Links to Third Parties
We will NOT provide links to third parties. We do not control nor vet these websites, and therefore we cannot accept liability in respect of either the contents or your use of these websites.
All content on the website is the property of T&C Robinson, it’s affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without written consent.
Who Are We
We are T&C Robinson. Our head office/branch is T&C Robinson, Tattershall Road, Billinghay, Lincoln, Lincolnshire, LN4 4BN.
Our registered VAT number is GB 127 7787 29
Partners: C.R. Bembridge, J.C. Robinson & A.E. Brown