Terms & Conditions (On-line Shop Only)

Delivery
Delivery is subject to stock availability and credit card authorisation and a signature may be required on receipt. We will only charge one lot of postage per order – however this may alter if orders are a large/heavy load. Delivery of parcel may be up until 7pm.

UK Delivery Costs
UK standard delivery: £4.95
– Goods are posted via Royal Mail and please allow between 3 – 6 working days for delivery.

Overseas Delivery Costs
This is not yet available.

Returns Policy
If you return an item to us within 14 days in perfect condition, complete with the original packaging, we will be happy to exchange or refund you with the original price. This does not affect your statutory rights.
Please note the following cannot be returned or exchanged unless faulty: Personalised and Special order items, DVD’s, CD’s, Horse Supplements which have had the seals broken, Underwear and Computer software. Personalised and Special order items cannot be cancelled once the order has been processed.
You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.
For instructions on how to return your goods please see link at foot of page.
NB: Please be aware that this is strictly for the website only. In-store terms are different and are stated at the till area of the shop. This can be sent via email if requested.

Shop/In-store Stock
Please be aware that our shop/In-store stock may be different from that on our website. Please also note that our Stamford Branch stock a variety of different items to that of Billinghay. For Stamfords website please visit www.countrylifestyleonline.co.uk
Please also be aware that return policies are different from the website to that of the shops in Billinghay and Stamford. See above bullet point for full details.

Faulty Goods
If you think you have received a faulty item, please contact Customer Services 01526 860436 (Mon – Fri, 9am – 5pm) for instructions on how to return your item.

Changing Your Order
Once you have made an order and payment has processed we are unable to change it. If you wish to cancel an order please call 01526 860436 (Mon – Fri, 9am – 5pm) If your order has left our property we are unable to process a refund/exchange until we receive the parcel back.

Payment
Pyament is made through PayPal. PayPal is a safer, simpler way to send and receive money online.

Prices & Tax Charges
All prices are shown in sterling (GBP) and include 20% VAT where necessary.

Product Descriptions
While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens.

Offers
Please note that in-store and on-line offers may differ.

Prices
All goods on the website include VAT at the current rate. We reserve the right to alter prices at any time and we endeavor to ensure that all pricing information on the T&C Robinson website is accurate as possible.

Links to Third Parties
We will NOT provide links to third parties. We do not control nor vet these websites, and therefore we cannot accept liability in respect of either the contents or your use of these websites.

Cookies
The online shopping function of the site uses cookies to speed up the ordering process. These are small text files, which are sent to your computer and enable our website to recognise you. They are not computer programmes and are incapable of reading any material on your hard disk or disseminate viruses. They only contain such information as you have provided to us on the website. You can set up your computer so that it rejects cookies, but in doing so you will be unable to use the shopping facility on the site.

Copyright
All content on the website is the property of T&C Robinson, it’s affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without written consent.

Our Privacy Policy
We do not disclose any of the customer details to any third parties and only us here at T&C Robinson will use your email address to contact you in relation to an enquiry you have made; in the event that a problem arises with your order or for administrative purposes. We may occasionally email you with details of new services or offers. See Privacy Policy link at foot of page for more details.

Who Are We
We are T&C Robinson. Our head office/branch is T&C Robinson, Tattershall Road, Billinghay, Lincoln, Lincolnshire, LN4 4BN.
Our registered VAT number is GB 127 7787 29
Partners: C.R. Bembridge, J.C. Robinson & A.E. Brown