Returns (On-line only)

If you return an item to us within 14 days in perfect condition and it’s complete with the original packaging, we will be happy to exchange or refund you with the original price. Please note the following cannot be returned or exchanged unless faulty: Personalised and Special order items, DVD’s, CD’s, Horse Supplements with seals broken, Underwear and Computer software. Personalised and Special order items cannot be cancelled once the order has been processed.  This does not affect your statutory rights.

You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our offices.

NB: Please be aware that this is strictly for the website only. In-store terms are different and are stated at the till area of the shop. This can be sent via email if requested.

Faulty Products

We know from time to time faulty products occur.
All faulty items should be returned in a clean condition for health and safety reasons.

How to Return goods

Please email us at shop@tandcrobinson.co.uk with ‘RETURNS’ in the subject bar. We will then issue you with a form you need to fill out to send back with your goods.